Recently, the Town of Hilton Head Island sent out a reminder on how to report short-term rental issues. Below are the suggested steps Sea Pines property owners should take when encountering a concern involving a short-term rental:

1. Contact Sea Pines CSA First: To report an urgent issue, such as noise or parking, please contact Sea Pines Security at 843.671.7170. They are available 24/7/365 and can assist in resolving the concern quickly. Community Standard violation concerns may be submitted online here.
2. File a Complaint with the Town of Hilton Head Island: In addition to contacting Sea Pines CSA, you should also report the complaint to the Town by calling their STR Nuisance Hotline at 843.341.6864.

This approach enables Sea Pines CSA to address the concern promptly while also establishing a documented record with the Town, should further actions be required under their Short-Term Rental Ordinance program.